Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9355-480-480 or firstname.lastname@example.org to assist you in cancellation of the order.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
*Smithways reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases: